Guest Information

Guest Information

Access

Kaywana Hall welcomes those with disabilities and this statement addresses some of the common issues that disabled people face. Recognition has been given to include guests with an impairment, which could include: Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment.

General
he property is built into the side of a steep valley. This means that all rooms have a number of fairly steep stairs to the entrances; wheelchair users would be unable to access any of our rooms.

Pre-Arrival
We speak to all guests prior to arrival; please ensure that you notify us of any difficulties so that we can do everything we can to smooth your stay.

Bedrooms and Bathrooms
Bathroom floors are non-slip and we provide additional non slip mats for the baths. We have grab rails that can be clamped on to the shower walls if required. Showers form part of a wet room and are easy to access. Shower stools can also be provided.
Electrical sockets are at a convenient height, as are the light switches. All rooms have phones, which can be used to summon assistance.

Assistance Dogs
We do not allow dogs except the following:

    • Support dogs for stress and anxiety.
    • Guide dogs for visually impaired and blind people.
    • Hearing dogs used by low hearing and deaf people.

Bowls can be provided for assistance dogs for food and water.
No charge is made for assistance dogs.

How to find us

Directions
Here are some directions from A38 Kennford Services, Exeter

Keep in left hand lane then branch left, then merge onto the A380 – signposted Torquay
Continue on A380 – signposted Torquay
At Kerswell Gardens roundabout take the 2nd exit onto the A380 – signposted Paignton
At Gallows Gate Roundabout take the 2nd exit onto the A380 – signposted Paignton, Totnes
At Preston Down roundabout take the 2nd exit onto the A380 – signposted Paignton, Brixham
At Churscombe Cross Roundabout take the 2nd exit onto the A380 – signposted Ring Road, Brixham
At Tweenaways Crossroads continue forward onto the A3022 – signposted Brixham

Turn left onto the A3022, at traffic signals turn right onto the A3022 – signposted Dartmouth
Turn right onto the A379, at Hillhead roundabout take the 2nd exit onto the A379 – signposted Dartmouth
B3205. Turn left onto Slappers Hill – B3205 – signposted Kingswear.

Arrive on Higher Contour Road, drive slowly and you’ll see the entrance to Kaywana Hall on your left.

By Train

To Totnes then 15 minute Taxi ride. Or to Paignton also about 15 minute Taxi ride. The steam train also goes from Paignton to Kingswear and we can usually pick you up, otherwise it is a 12-15 minute walk.

By Plane

Nearest Airport is Exeter.

Policies

* Check in time is from 3pm. Check out by 11am.

* Minimum of two night stay for all Friday or Saturday arrivals throughout the year.

* One night stays are only available in low season subject to availability, but are not visible on the website. Please call us and we can tell you what is available.

* Kaywana Hall is an adults only venue.

* We are strictly non smoking in the house and bedrooms.

* There are no facilities for pets

Booking & Payment

A deposit equivalent to the cost of one night’s stay for each room booked is required to secure the reservation. For bookings of 5 nights or more we require 50% of the total cost to be paid at time of booking.

We accept all mastercard/visa credit or debit cards or cash.

We also accept payments by Paypal.

Cancellation Charges

If you cancel less than 21 days prior to your arrival, the deposit is non-refundable. If we subsequently resell the room your deposit will be returned less £25 admin fee.

To clarify the deposit referred to is one nights charge for bookings of 4 nights or less and 50% of total booking cost for bookings of 5 nights or more.

The deposit is fully refundable if you cancel more than 21 days prior to your arrival date.

If you decide to curtail your visit after checking in, all booked nights must be paid for.

If you cancel less than 48 hours prior to your intended arrival date the total cost of the booking will be charged to your credit/debit card.

Please ensure you have travel insurance to cover loss of deposits/payments. South West Tourism recommends Travellers Protection Services Ltd. Tel: 01603 767699 email: tpsltd.com.